Keep the call log, the email header and a description of the payment that was asked for. The caller’s introduction is not the institution’s document. The time of the call stays if the operator record still shows it. This page does not say the caller is genuine. The channel on the institution’s own site is separate from the number the caller gave.
Do not send money to an IBAN dictated during the call. The police site is the institution’s door, not a completed minute. MASAK investigates financial crime. A victim does not open a criminal complaint there. If there is immediate physical danger, use 112 only.
A criminal notice is not the return of the money that was demanded. Do not share a screen or read out an approval code. The tool does not invent a charge. Last review: 13 November 2026. Av. Ayşenur Konar.
The first door is the first-step tree. The service frame is the fraud page.